Frequently Asked Questions FAQs
We provide detailed answers to all your queries, ensuring clarity and resolution.
Q. Are pedals and brakes included with the bicycles?
For customizations, please inquire our customer support separately.
Q. Is it possible to request a product not listed online?
Q. Is it possible to ship bicycles to regional areas?
For those preferring a ready-to-ride option, please choose our full assembly delivery service.
Q. Can a receipt be issued for my order?
Q. I haven’t received an email after placing an order. What should I do?
Q. Are students eligible to use the bike loan service?
Q. Can I cancel my order?
If you require immediate assistance with mail order inquiries, please contact us at our dedicated mail order line:
Please be aware that if you have email filters set up, our responses may not reach you.
For inquiries related to mail orders, please make sure to specify the store in question in the subject line when contacting.