Shopping Guide

Everything You Need to Know from Payment to Delivery

Payment Options

Our site offers a variety of payment methods for your convenience: credit card, cash on delivery, bank transfer, bike loan, Apple Pay, Amazon Pay, Paidy, PayPal, and PayPay.
Please note, however, that once your order has been confirmed, we cannot change the payment method.

・Some products may only be available with certain payment methods.
・For international orders, the available payment options are credit card, PayPal, Apple Pay, and Amazon Pay.

About Credit Card Payments

We accept Visa, Mastercard, American Express, JCB, Diners Club, and Discover.
Payment must be made in full at the time of purchase.

・Please note that installment payments, revolving credit, and bonus payments are not accepted.
・For details on the billing process, please refer to your credit card company's terms and conditions.
・The billing date will be the date of your order.

About Cash on Delivery

When you receive your order, you can pay the delivery service in cash. Please note there is a cash-on-delivery fee of 440 yen (including tax). For high-value items exceeding ¥50,000 or pre-ordered products, we may request a change in payment method.

Disclaimer: Not applicable for international orders

About Bank Transfer

Please transfer to our designated bank account below.
Please transfer funds to the following designated bank account:

Mizuho Bank
Shibuya Chuo Branch
Ordinary Account 1508386
Company Name: BROTURES

Please be aware that the transfer fee is at your expense. Note that we cannot confirm transfers on weekends and holidays, so if you are in a hurry, please consider using another payment method.

Your order will be confirmed as soon as we have verified your payment. Please understand that placing an order does not guarantee an inventory hold.
If we do not receive a payment within one week of your order, it will be automatically canceled.
If the name on the bank transfer differs from the name on the order, please let us know.

Disclaimer: Not applicable for international orders

About Bike Loans

Even without a credit card, you can opt for low-interest installment payments. We will guide you through the process via email after you place your order.
Please note that your application is not approved at the time you place your order.
Anyone over the age of 18 who is employed or self-employed can apply for a loan online. You can choose from 1 to 60 installment payments, and combining these with bonuses is also an option.
For minors who are students, we can process your application with a consent form from your parent or guardian and a guarantor's documentation.

・High school students are not eligible for this service.
・If we do not receive your loan application within one week of your order, it will be automatically canceled.

Disclaimer: Not applicable for international orders

About Receipt Issuance

If you require a receipt, please email your name and order number to the following address:

About International Shipping

Countries Eligible for Shipping

We ship to a variety of countries, which are listed below.

Republic of Iceland,Ireland,Republic of Azerbaijan,Islamic Republic of Afghanistan,United States of America,American Samoa,United Arab Emirates,Democratic People's Republic of Algeria,Argentine Republic,Republic of Aruba,Republic of Armenia,Anguilla Island,Republic of Angola Republic of Antigua and Barbuda,Principality of Andorra,Republic of Yemen,United Kingdom,State of Israel,Republic of Italy,Republic of Iraq,India,Republic of Indonesia,Republic of Uganda,Ukraine,Republic of Uzbekistan,Oriental Republic of Uruguay,British Virgin Islands,Republic of Ecuador,Egypt and Arab Republic of Egypt, Republic of Estonia, Kingdom of Eswatini, Federal Democratic Republic of Ethiopia, Eritrea, Republic of El Salvador, Commonwealth of Australia, Republic of Austria, Sultanate of Oman, Kingdom of the Netherlands, Republic of Ghana, Republic of Cape Verde, Guernsey Island, Republic of Guyana, Republic of Kazakhstan Republic of Guinea-Bissau, Republic of Guinea, Republic of Guinea, Republic of Cyprus, Curacao, Republic of Greece, Republic of Kiribati, Kyrgyz Republic, Republic of Guatemala, Guadeloupe, Republic of Kuwait, Republic of Kuwait, Republic of Guadeloupe, Republic of Guatemala, Republic of the Gambia, Kingdom of Cambodia, Republic of North Macedonia, Republic of Guinea Bissau, Republic of Guinea Kuwait,Cook Islands,Greenland,Grenada,Republic of Croatia,Cayman Islands,Republic of Kenya,Republic of Cote d'Ivoire,Republic of Costa Rica,Republic of Kosovo,Comoros Union,Republic of Colombia,Republic of Congo,Democratic Republic of Congo,Kingdom of Saudi Arabia,Independent State of Samoa Democratic Republic of Sao Tome and Principe,Republic of Zambia,Republic of San Marino,Republic of Sierra Leone,Republic of Djibouti,Gibraltar,Jersey Island,Jamaica,Georgia,Republic of Singapore,Republic of Zimbabwe,Switzerland,Kingdom of Sweden,Republic of Sudan,Spain,Republic of Suriname Democratic Socialist Republic of Sri Lanka,Slovak Republic,Republic of Slovenia,Republic of Seychelles,Republic of Equatorial Guinea,Republic of Senegal,Republic of Serbia,Saint Helena,Saint Martin,Saint Lucia,Federal Republic of Somalia,Solomon Islands,Turks and Caicos Islands,Kingdom of Thailand,Republic of Korea Taiwan,Republic of Tajikistan,United Republic of Tanzania,Czech Republic,Republic of Chad,Central African Republic,People's Republic of China,Republic of Tunisia,Republic of Chile,Tuvalu,Kingdom of Denmark,Federal Republic of Germany,Republic of Togo,Dominican Republic,Dominican Republic,Trinidad and Tobago Turkmenistan,Republic of Turkey,Kingdom of Tonga,Federal Republic of Nigeria,Republic of Nauru,Republic of Namibia,Niue Island,Republic of Nicaragua,Republic of Niger,New Caledonia,New Zealand,Federal Democratic Republic of Nepal,Kingdom of Norway,Kingdom of Bahrain,Republic of Haiti Islamic Republic of Pakistan,Vatican City,Republic of Panama,Republic of Vanuatu,Bahamas,Independent State of Papua New Guinea,Bermuda Islands,Republic of Paraguay,Barbados,Hungary,People's Republic of Bangladesh,Democratic Republic of East Timor,Republic of Fiji,Republic of the Philippines,Finland Republic of Finland, Kingdom of Bhutan, Faroe Islands, Falkland Islands, Federative Republic of Brazil, French Republic, French Guiana, Republic of Bulgaria, Burkina Faso, Brunei Darussalam, Republic of Burundi, US Virgin Islands, Socialist Republic of Vietnam, Bolivarian Republic of Venezuela, Republic of Republic of Belarus,Belize,Republic of Peru,Kingdom of Belgium,Republic of Poland,Bosnia and Herzegovina,Republic of Botswana,Plurinational State of Bolivia,Portuguese Republic,Hong Kong,Republic of Honduras,Macau,Republic of Madagascar,Mayotte Island,Republic of Malawi,Republic of Mali,Malta Republic of South Africa,Republic of South Sudan,Republic of the Union of Myanmar,United Mexican States,Republic of Mauritius,Islamic Republic of Mauritania,Republic of Mozambique,Principality of Monaco,Republic of Maldives,Republic of Moldova,Kingdom of Morocco,Mongolia,Montenegro, Hashemite Kingdom of Jordan,Lao People's Democratic Republic,Republic of Latvia,Republic of Lithuania,Libya,Principality of Liechtenstein,Republic of Liberia,Romania,Grand Duchy of Luxembourg,Republic of Rwanda,Kingdom of Lesotho,Republic of Lebanon,Reunion Island,Russian Federation

About Shipping Costs & Delivery Fees

Shipping costs are calculated based on the weight of the items, the size of the package, and the destination at the time of your order.

Please note that shipping fees are subject to change due to carrier policies.

About Delivery Times

Delivery times vary depending on the destination and current conditions. As a general guideline, it may take several weeks.
Please contact the delivery service for more details.

About Package Tracking

You can track your shipment using the tracking number provided in the shipment confirmation email. Please visit the carrier's website to check the status of your delivery.

For DHL shipments, track your package at:

If Your Item Has Not Arrived

Please check the tracking number and contact the delivery service for assistance.

About Taxes and Duties

For international deliveries, taxes and duties may be incurred depending on the country to which the items are shipped. Please pay these fees to DHL upon receipt of the goods.

Generally, the recipient will be contacted by customs with the final amount of duties and taxes to be paid before the items clear customs. After payment is agreed upon, the items will proceed through customs clearance and delivery.

About Combining Orders

We usually can combine orders into one shipment, but we will contact you separately if it's not possible.

About Specific Delivery Dates

We are unable to guarantee delivery on a specified date.

About Choice of Delivery Service

The delivery service used will be chosen by our company.

Customer Support

Inquiry form

For inquiries related to online shopping, especially if you need a prompt response, please call our online shopping hotline:
045-877-0974 (Japan)

If you have email filters set up, please check that our replies are not being blocked.
For online shopping inquiries, we aim to respond by midnight.
For inquiries about our physical stores, please include the name of the store in the subject line of your email.